WiFi at The Social Hub

At The Social Hub, we understand the importance of staying connected, which is why we offer complimentary Wi-Fi access to all our guests. In this article, we'll provide you with all the information you need to access our free Wi-Fi, including where to find the Wi-Fi code and potential connectivity issues you may encounter.


Open Wi-Fi:

Our high-speed Wi-Fi 'TSH Guest' is open and free to use in the lobby and all meeting rooms.

Finding the Wi-Fi Code:

In-Room Information: The Wi-Fi code can be found in your room, usually displayed on a card or in the guest information folder. Please check the desk area, nightstand, or any visible spots where it might be placed.


Connecting to the Wi-Fi: Once you have the Wi-Fi code, follow these steps to connect to our Wi-Fi network:


1. Enable Wi-Fi: Make sure the Wi-Fi feature is turned on your device. You can usually find this in the settings menu.

2. Choose the Network: Locate the available Wi-Fi networks, and select the network associated with our hotel. The network name (SSID) will be provided along with the Wi-Fi code.

3. Enter the Wi-Fi Code: When prompted, enter the Wi-Fi code exactly as provided. Pay attention to uppercase and lowercase letters, as Wi-Fi codes are case-sensitive.

4. Accept Terms and Conditions: In some cases, you may need to accept our hotel's terms and conditions before gaining full access to the Wi-Fi network. This step is usually required the first time you connect.


Common Connectivity Issues and Troubleshooting: While we strive to provide a seamless Wi-Fi experience, connectivity issues can occasionally arise. Here are some common problems you may encounter and suggested troubleshooting steps:
Weak Signal: If you're experiencing a weak Wi-Fi signal, try moving closer to the Wi-Fi router or access point. Thick walls or other physical barriers can weaken the signal strength.
Incorrect Wi-Fi Code: Double-check that you have entered the Wi-Fi code correctly. Remember that the code is case-sensitive. If you're still unable to connect, contact our front desk for assistance.
Network Overload: During peak hours or if the hotel is at full capacity, the Wi-Fi network may experience high usage, leading to slower speeds. Patience is appreciated during such times.
Technical Support: If you have exhausted all troubleshooting steps and are still unable to connect, please reach out to our front desk. They will be happy to assist you further.
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Staying connected is essential, and we're delighted to provide you with free Wi-Fi access during your stay at our hotel. Remember to check your room, confirmation email, or our mobile app for the Wi-Fi code. Should you encounter any connectivity issues, we are here to help. Enjoy your stay and make the most of our complimentary Wi-Fi service!