At The Social Hub, we understand the importance of staying connected, which is why we offer complimentary Wi-Fi access to all our guests. In this article, we'll provide you with all the information you need to access our free Wi-Fi, including where to find the Wi-Fi code and potential connectivity issues you may encounter.
Our high-speed Wi-Fi 'TSH Guest' is open and free to use in the lobby and all meeting rooms.
Finding the Wi-Fi Code:
In-Room Information: The Wi-Fi code can be found in your room, usually displayed on a card or in the guest information folder. Please check the desk area, nightstand, or any visible spots where it might be placed.
Connecting to the Wi-Fi: Once you have the Wi-Fi code, follow these steps to connect to our Wi-Fi network:
1. Enable Wi-Fi: Make sure the Wi-Fi feature is turned on your device. You can usually find this in the settings menu.
2. Choose the Network: Locate the available Wi-Fi networks, and select the network associated with our hotel. The network name (SSID) will be provided along with the Wi-Fi code.
3. Enter the Wi-Fi Code: When prompted, enter the Wi-Fi code exactly as provided. Pay attention to uppercase and lowercase letters, as Wi-Fi codes are case-sensitive.
4. Accept Terms and Conditions: In some cases, you may need to accept our hotel's terms and conditions before gaining full access to the Wi-Fi network. This step is usually required the first time you connect.
Common Connectivity Issues and Troubleshooting: While we strive to provide a seamless Wi-Fi experience, connectivity issues can occasionally arise. Here are some common problems you may encounter and suggested troubleshooting steps:
Weak Signal: If you're experiencing a weak Wi-Fi signal, try moving closer to the Wi-Fi router or access point. Thick walls or other physical barriers can weaken the signal strength.
Incorrect Wi-Fi Code: Double-check that you have entered the Wi-Fi code correctly. Remember that the code is case-sensitive. If you're still unable to connect, contact our front desk for assistance.
Network Overload: During peak hours or if the hotel is at full capacity, the Wi-Fi network may experience high usage, leading to slower speeds. Patience is appreciated during such times.
Technical Support: If you have exhausted all troubleshooting steps and are still unable to connect, please reach out to our front desk. They will be happy to assist you further.
Staying connected is essential, and we're delighted to provide you with free Wi-Fi access during your stay at our hotel. Remember to check your room, confirmation email, or our mobile app for the Wi-Fi code. Should you encounter any connectivity issues, we are here to help. Enjoy your stay and make the most of our complimentary Wi-Fi service!