My Account

If you're wondering how to gain access to your personal account at The Social Hub, we've got you covered. Here's a step-by-step guide to help you seamlessly navigate through the process.

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Accessing My Account

  1. Website: To access your account on the website, simply follow these steps:
    • If you're using a desktop, locate the 'Account' option in the upper right corner of the website.
    • On mobile devices, find the hamburger menu and click on it to reveal the 'Account' option.
  2. App: If you prefer using the app, you'll need to create an account first. Here's how:
    • Upon opening the TSH app for the first time, you'll be prompted to create an account.
    • Use the same email address that you used for your booking to ensure seamless access to your reservation details.


Features and Functions of My Account

Once you're logged into your account, you'll have access to a variety of features and functions.

 Here's what you can do:

  • View Personal Information: Check your account for personal details, including your name, last name, and email address.
  • Manage Bookings: Access and review your bookings. You'll be able to see your upcoming and past reservations.
  • Billing Information and Payments: View your billing information and pay any outstanding bills directly through your account. Make sure to create an account using the same email address used for your booking to ensure accurate billing information.
  • Marketing Communication: you will be able to see if you are opt-in or manage your preferences for marketing communication within your account.


Troubleshooting Common Account Issues

Encountering some issues with accessing or managing your account? Here are solutions to some common problems you may face:

  • Logging into the App After Booking on the Website

To log into the TSH app after making a booking on the website, create an account using the same email address used for your reservation. This will ensure that your booking details are synchronized across platforms.


  • Verifying Your Account via Email
    • If you're having trouble verifying your account after receiving the verification email, try resetting your password by clicking on the 'Forgot Password' link. This process should also allow you to verify your email.
    • Can't Find the Verification Email? First, check your spam folder. You can search for the subject line: 'Verify your email' or look for in your inbox. If it's not there, reach out to for assistance.
  • Forgot Your Password
    • If you've forgotten your password, simply click on the "Forgot Password" link during the login process. You'll receive a password reset link via email, allowing you to set a new password.
  • Missing Booking in Your Account
    • Ensure that the email address you used to create your account matches the one used for your booking. You'll only be able to see your reservation if both email addresses match.
    • If the email addresses match, but the booking still isn't showing up, wait for a few minutes as it may still be in the process of syncing. If the issue persists, contact for further assistance.
  • Uncertain about the Email Address Used for Your Booking
    • Check your email inbox for a confirmation email sent to the address you used for making the booking. It should contain the necessary information.
  • Incorrectly Spelled Email Address
    • If you created an account with the wrong email address, you could delete that account and create a new one using the correct email.


Issues Related to Bills and Invoices

If you're facing difficulties viewing bills or invoices in your account, follow these steps:

  • Ensure Matching Email Addresses
    • Confirm that the email address used for creating your account matches the one associated with your billing information. Billing details are accessible only when both email addresses match.
  • Allow for Processing Time
    • If you've recently made a booking or updated your billing information, it may take a few minutes for the system to process the changes. Wait for a short while before checking again.
  • Contact Customer Service
    • If you still cannot view your bills or invoices after confirming the matching email addresses and allowing for processing time, reach out to for further assistance.


Additional Information Regarding Student Room Bookings

If you're a student with room reservations at The Social Hub, here are some specific details you may find helpful:

  • Monthly Bill Payment
    • You'll receive an email every fourteen days before the upcoming month, containing a link to a page where you can view and pay for your monthly bill.
    • Alternatively, you can also log in to your account on, using the same email address associated with your booking, to access your bills and make payments.
  • Non-Functional Payment Email Link
    • If the link provided in the payment email doesn't work, try creating an account on with the same email address used for your booking. This should allow you to access your bills and make payments.


Deleting Your Account

If you wish to delete your account, follow these steps:

  • Navigate to the 'Account' section in the top-right corner. Under 'To delete your account and account data', select ''click here'', and follow the steps. Tick the optional box in order to also permanently delete your data.